Shipping policy

Shipping Policy

At Hip-Lock we process and ship orders as quickly as possible so you receive your product without unnecessary delays.

Order Processing

• All orders are processed within 1 to 2 business days from payment confirmation.
• We do not process or ship orders on weekends or holidays.
• You will receive a confirmation email as soon as your order has been processed.

Shipping Times

• Estimated delivery time is 7 to 12 business days from the moment the order leaves our warehouse, depending on the destination country.
• These timeframes are estimates and may vary due to causes beyond our control: customs, weather conditions, local holidays, or carrier issues.
• We ship internationally. Shipping times and costs may vary by country and region.

Order Tracking

• As soon as your order is dispatched, you will receive an email with the tracking number so you can track your package at any time.

Duties, Taxes, and Customs

• For international shipments, the recipient is responsible for any duties, import taxes, or customs fees that may apply in the destination country. These charges are not included in the product price or shipping cost and are the customer's sole responsibility.

Incorrect Addresses

• It is the customer's responsibility to provide a correct and complete shipping address. We are not responsible for delays or losses caused by incorrect shipping information provided by the customer.

Undelivered or Lost Orders

• If your order does not arrive within the estimated timeframe, please contact us at hiplocksupport@gmail.com and we will investigate with the corresponding carrier.