Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase. If you're not, here's what you need to know.

Timeframe to Request a Return

  • You have 30 calendar days from the date of receipt of your order to request a return.
  • After this period, we will not be able to process returns or refunds.

Product Condition

  • The product must be unused, in its original condition and packaging, and in resalable condition.
  • Returns of products that are damaged, used, or incomplete for reasons not attributable to a manufacturing defect will not be accepted.

How to Request a Return

  1. Email us at hiplocksupport@gmail.com with your order number and the reason for the return.
  2. Our team will confirm whether the return is accepted and provide the corresponding return address.
  3. Once the product is received and inspected, we will process your refund.

Return Shipping Costs

  • For international returns, the customer is responsible for the cost of return shipping. This cost is non-refundable.
  • We recommend using a trackable shipping method, as we are not responsible for return packages that are lost or damaged in transit.

Refunds

  • Once the returned product is received and inspected, we will notify you whether the refund has been approved.
  • If approved, the refund will be processed to the original payment method within 5 to 10 business days.
  • Original (outbound) shipping costs are non-refundable, unless the return is due to our error or a defective product.

Defective or Damaged Products

  • If your product arrived defective or damaged, contact us within the first 7 days of receipt with photos of the product and packaging. In these cases, we will cover the cost of the resolution (replacement, refund, or return shipping), as applicable.

Cancellations

  • You may cancel your order at no cost as long as it has not yet been processed or shipped. Once shipped, standard return policy applies.

Exceptions

  • Returns are not accepted for final sale items, gift cards, or personalized products, except in the case of a manufacturing defect.